Our Bench - New Forest Accessible Accommodation

Booking Your Stay at Our Bench Holiday Cottages

It is really easy to book your self catering holiday accommodation with us at Our Bench Self Catering Holidays.

  • Choose which cottage you would like to stay in and then have a look at the availability for each cottage on that page. Our web site is the most upto date place.
  • Check the cottage is suitable for your needs - you may like to read the access statement - these are different for each cottage.
  • Read our terms and conditions and make sure you are happy to agree them, booking with us means that you agree to these conditions.
  • You can provisionally reserve your holiday dates over the phone or by email, but it is easier to book directly online. To confirm your booking we must received a completed booking form and your deposit within 7 days.
  • Have a look at the specialist equipment we have available, once your deposit is received - we can confirm your equipment at the same time don't forget to book any extra services you may require, carers, companions etc. If you need a specific item - you are welcome to check before booking. 
  • If you are staying in "Garden Bench" please be aware that this property occasionally takes well behaved pets.
  • Decide whether you need to arrange Travel Insurance - we recommend you do.

Short Breaks and Weekends

We are able to offer short breaks and weekends during our low season - from November to the end of February as standard (excluding Christmas and New Year) for a 3 night long weekend (Fri, Sat and Sun) or a 4 night mini break.

 Short Break and Weekends during the peak season March to October, may be available last minute and can only be booked up to 4 weeks prior to the start of the holiday - with full payment confirming the booking, contact us direct for more details.

Waiting List

In 2019 we were asked if we hold a waiting list for specific weeks - we rarely have cancellations, but if there is a specific week that you need and it is already booked, you are welcome to get in touch and ask us if we can notify you if it becomes available, we need to have details of which cottage / cottages are suitable for your needs. We will then send you an email if the property cancels as well as share the news on our facebook page.   

Useful Information

  • Our terms and conditions are available for your reference.
  • Equipment request form is sent out when your booking is secured. You can download a copy here.
  • An Information Pack is sent out to all direct bookings - we need to have this returned - as it includes guests names, your access code and any equipment requests.
  • Access statement for Bench Cottage, Little Bench and Garden Bench - please note they are all different - each cottage is unique.
  • Pets Booking form for Garden Bench if not booked Online.
  • Data Protection - We promise not to sell or use your information, we will however keep your booking details on record in case you come back and revisit, and we may from time to time contact you via your email address after your stay to remind you to come and visit again and to tell you of any offers, you are welcome to unsubscribe at any time or request we remove your details.
  • Payment reminders, additional information, welcome letters and directions are usually sent by email. Please make sure your email is upto date.

Nearest Shops and Restaurants, and Medical Facilities

The nearest shop to the cottage is One Stop with its post office and Tesco Metro – they are less than ½ miles walk, here you can stop up on the essentials – milk, bacon, fresh bread, croissants and your morning paper. There is also a fish and chip shop, a chemist and a mobility shop in the village. The nearest Indian and Chinese takeaway is at the end of South Street and there is a Dominos Pizza in Lymington which offers delivery – as well as lots of pubs and restaurants within a 5 mile radius – it is worth checking out – Six Bells Wetherspoons on Lymington High Street, The Ship on Lymington Quay, The Walhampton Arms just outside Lymington, The Royal Oak at Downton, or for coffee – the Beachcomber Café at Barton, Mabels Café at Shallowmead Nursery, Otters Nursery, both in Lymington and the Avon Beach Café at Highcliffe are well worth discovering. More details on our Lymington and New Forest Pages

  • Doctors - the nearest surgery is Chawton House Surgery, 43 St Thomas’ Street, Lymington. Where you will have to register as a temporary resident. Tel: 01590 672953
  • Lymington New Forest Hospital, Wellworthy Road, SO41 8QD, Open 8am - 9pm. Appointments bookable by calling NHS 111. They treat minor injuries and minor illnesses and will be available from 8am – 9pm (including Bank Holidays).
  • Southampton General Hospital, Tremona Road, Southampton, SO16 6YD
  • Bournemouth Hospital, Castle Lane East, Bournemouth, BH7 7DW
  • The nearest chemist is Pennington Pharmacy, South Street, S041 8ED. Tel: 01590 673745

Specialist Facilities & services for your accessible holiday

Accessible Equipment At OUR BENCH

    Accessible Equipment - We have a large range of equipment to make your stay easier - this is not stored on the premises and is only made available on request. Some of our images on our web site and facebook page show our equipment in situ, but we do not include any aids as standard, as they take space you may need for your own possessions. We have limited quantities of some equipment - so this is booked on a first come first served basis. If it is not available we will let you know, if your booking depends on it - please check equipment availability first.

    If you need different or more specialised equipement - you are welcome to hire it and have it delivered to the cottages on the Friday prior to your arrival between 10am and 1pm. Please let us know if you arrange this - so that we can ensure it is ready for your arrival.

    You can discover more detailed information about our equipment here, unless it is a fixture in the cottage (riser recliner chair, ceiling hoist, changing table etc) then details will be on the access statement for that cottage.

    Our Range of Equipment

    Specialist Equipment in House with Additional Charge

    • A Standing Hoist / Stand Aid available to hire, this is in a "as new condition" and is available for an additional fee of £50 per week whilst staying at the cottage. You will need to bring your on standing sling with you. See details - contact us to reserve.

    EXTERNAL services and hire companies for Mobility Equipment and Essential Aids

    In addition to our inhouse equipment, we have created a list of external services, agencies and hire companies who have or whom are willing to provide additional equipment for our guests for the duration of your holiday.

    You will need to contact each supplier direct, discuss your individual requirements and order what you need. Don't forget to mention that you are staying with us at "Our Bench" and they will do their best to help - you are also welcome to remind them of our phone number: 0775 1064167 if they would like a contact number for delivery.

    You are welcome to use other companies - if you do, please share the details with us as they may be benefical to other guests.

    • Dorset Nursing Supplies are also happy to assist with specialist equipment and are able to deliver it prior to your arrival. Don't forget to mention you are staying with us and they will do their best to help. They can be contacted on 01202 425070. Their hire equipment includes (but is not limited too: Stand Aid, Dynamic Mattress Overlays, Scooters, standing hoists etc).
    • Winton Health Care Solutions - hire equipment includes full replacement mattress (high risk), overlay mattress med to high risk), air matteresses and additional profiling beds. Telephone: 01489 896435
    • Horizon Mobility - this national company offers a variety of equipment to hire - products include wheelchairs, hand-bikes, scooters, lift and tilt shower chairs, tilt & recline shower chairs, air flow mattresses. You can order direct through their web site, or through the phone, and they reguarily deliver their equipment to the Lymington area on a Friday - so ideal - as it can be here for your arrival and can be collected on your departure day.
    • Mobility at Sea - is based in Portsmouth and are the only Approved Preferred Suppliers of Mobility Equipment for Cunard and P&O. We also supply other major Cruise Lines such as Royal Caribbean, Princess Cruise Lines, Fred Olsen, Saga and Thomson. They offer a variety of equipment from Mobility Scooters to Power Chairs, Rotunda to tilt in Space shower/commode chairs. They can deliver and collect on a Friday.
    • A local company, Richen's Care is able to hire out a range of additional equipment for the duration of your holiday - it can be delivered to the cottage prior to your arrival and collected on the day of your departure. You can contact Richens Care on 01425 638006 direct to arrange the hire (mention you are staying with us) and they will do their best to help.
    • Ableworld based in Bournemouth are also scooter hire - there is a delivery/collection fee to the cottages, daily and weekend rates are available. Ableworld has a 3500 sq ft store in Kinson near Bournemouth. They can sometimes offer a late service - arrange your scooter hire by Wednesday prior to your arrival and they can deliver it on the Friday.
    • Dialysis machines - we have had different guests use the following services - Milford War Memorial Hospital - 01590 644135, Totton - 02380 660195 or Wessex Renal Unit 02392 0286000.
    • Dolby Vivisol is the home Oxygen Service for this area, and should be able to arrange delivery for you if required.
    • Mobility Equipment Direct - a national company who are able to provide a range of equipment from pressure relief mattress hire, alternative profiling beds, additional riser recliner chairs and more.
    • Gallagher Mobility Aids - Southampton and Christchurch company who hire manual wheelchairs, electric scooters and electric wheelchairs.
    • Hot Tub Hire - information about hiring a hot tub from a local company for your stay, to enable you to enjoy a Hot Tub experience during your time away.

    If you require anything else then please ask - we know that everyone has different needs and we will be happy to help if we can or recommend a company who can assist.

    Care Agencies

    • To make your stay easier you may like to make arrangements with a private care agency. Please contact and book with them direct, as they can then ensure they provide the service that you require, one of the best places to search for the right care is through the United Kingdom Homecare Association - you can search via location - please use the postcode S041 8HH for the most up to date list of carers available.
    • United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care (also known as domiciliary care or homecare), which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators, but due to the demand for care in the New Forest - it is essential to confirm your carers availability before you confirm your holiday dates.

    • Hampshire Personal Assistants in Care is a directory of Hampshire PA's - you can search for PA's available in the New Forest area and some are delighted to take on short term work. - https://www.hampshirepafinder.org.uk/s4s/WhereILive/Council?pageId=3434

    Guests staying at Our Bench Self Catering Cottages have been pleased with the care they have received from the following companies, who are familiar with the cottages - although you are welcome to choose your own.

    • Serendip Home Care is a family owned and run care agency. They are a small team of people based in Milford on Sea, they aim to provide high standards of person-centred care tailored to suit your needs. Serendip Home Care supplies a range of home care services to meet the needs of individuals. Home care can be arranged on an hourly, daily or weekly basis for a single visit or full-time live-in care. They are also pleased to offer Respitecare for when you need a bit more help for a week or two during a holiday or if you are a family carer who wants to take a break from looking after your loved one. Call them direct on 015907193501 or email hello@serendiphomecare.co.uk to discuss your needs. Carers and companion service available.
    • CAS Care Solutions - They are a local, small, friendly team of carers who would be delighted to support you during your holiday time. Please do not hesitate to give us a call on 01425600232 and we will do our very best to ensure your stay at Our Bench is exactly what you need to relax and recharge.
    • Oakhaven care provides sensitive and personalised care originally to patients at Oakhaven Hospice in Lymington, now they are able to care for people in their own home or staying in our holiday cottages and with all profits being ploughed back into the local hospice. The team would be delighted to help guests with personal care, assistance getting up and going to bed, washing and dressing etc. For more details visit: www.oakhavencare.co.uk or call 01590 646440.
    • Bluebird Care has an office in Lymington are able to respite care, give them a call to discuss your needs.
    • Forest Care - Home Care Services in New Milton who can be contacted at homecare@thecontemplationgroup.co.uk or call 01425 620906.

    Shopping Delivered

    Order your shopping for the week online and have it delivered to the cottage on the Friday prior to your arrival between 10am and 1pm and we will put it in the kitchen for you so that everything is easy to find when you arrive. If you have arranged to have the shopping delivered please let us know so we can expect it. If you are arriving on a Monday for an off seaon break - please check with us before arranging this.


    Wheelchair Accessible Taxis

    • Accessible Transport based in Pennington - acctrans.co.uk - advance booking required. 4 seater rear loading vechicle to transport wheelchairs, powerchairs, 3/4 wheeled walkers, scooters plus passengers - Contact Brian - 01590 674764 or 07850 126844
    • Wheelchair Accessible Taxi Service with Tracey Scott-Nash, Lady Driver, Ample Luggage Space for Airports. Holds one wheelchair and two passengers. Based in New Milton, covering the New Forest Area and Airports. For bookings and information call 0771 8907898
    • Ian Pain has an accessible Taxi (carries 4 adults and a wheelchair user) he works mainly weekends, but has some availability during the week - to book call or text 0742 8380877
    • A2B Taxis Lymington - www.a2blymington.co.uk - A2B Taxis are based in Lymington, in the very heart of the New Forest. We provide a reliable and efficient taxi and private hire service, not just in the town, itself, but also Lyndhurst, Sway, and all surrounding areas.
    • Hinton Cars at Christchurc have a Berlingo accessible vechicle available on request - https://hintoncars.co.uk/services/
    • The local council hold a list of all the New Forest District Council licensed taxi's or private hire vehicles that are wheelchair accessible - you can find the list here with contact numbers for each company: .NFDC Wheelchair Accessible Taxi's and Private Hire.

    Care Taxi / Minibus

    • A friendly driving service which we employ vetted and trained carers to provide friendly driving services to older people, disabled and for anyone who needs assisted transport throughout their journeys. They handpick their carers/drivers to make sure all our drivers meet our definition of “pleasant surprise”. They are wheelchair accessible and can take 9 passengers. Advance booking required. Contact details: 01590 642121 or email: serendiphomecare@gmail.com

    Holiday Transfers

    • Driving Miss Daisy® provides a unique door-to-holiday adapted transfer service for our customers. They can now provide adapted home-to-holiday transport with added personal assistance literally from a customer’s living room to our holiday cottages! Driving Miss Daisy® is an internationally successful Companion & Driving Service which, since its arrival in the UK in 2015, has provided its unique services across the country. They currently have more than 30 service delivery teams across the UK. They are renowned for offering a safe, caring and reliable service for those people who find it difficult to get out and about, by providing companionship and transportation services. Their drivers are DBS/Police checked, private hire licensed, first aid credited and trained to assist with your mobility, giving you complete peace of mind. For more information visit www.drivingmissdaisy.co.uk and to book your Home to Holiday Assisted transfer service call 0161 804 9898 today!

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