Our Bench – How to Contact Us
Our Bench is a family-run business offering three fully wheelchair-accessible, self-catering holiday cottages in Pennington, Lymington. We provide barrier-free holiday accommodation for disabled people, those with life-limiting conditions, and their families or carers.
Opening Hours.
Our holiday accommodation is open all year round.
We are available for calls and messages between 8am and 7pm, seven days a week.
As a small, family-run business, we’re not always sitting at a desk. We may be busy with guest changeovers, preparing cottages, gardening, exploring new accessible places to recommend, or attending training and networking with other inclusive businesses. You can find out more about us on our Stories page - which includes our history, about us, and more.
If you leave a message, we aim to respond within 24 hours, and often much sooner. We promise we will always get back to you as quickly as we can. Holiday accommodation is open all year round.
Opening Hours
- Calls and messages: 8am–7pm, 7 days a week
- Response time: We aim to responde within 24 hours, we are a small business and sometimes life happens, so if you don't here from us, we may have missed the message and would appreciate it if you try again.
- Accommodation: open all year
Occasional updates from Our Bench.
We really value our guests and if you would like reassurance, useful information, and reminders that we’re here if you need us.
No spam and no pressure you are welcome to sign up here: Sign up form
Making a Difference, One Family at a Time
We welcome every guest personally, listen to their stories, and adapt our accommodation where possible. Many guests return again and again. Helen also offers complimentary photo shoots in the New Forest so families can take home lasting memories.
Each cottage is designed to be warm, inclusive, and homely so guests can relax, feel comfortable, and enjoy a much-needed break. All cottages are wheelchair accessible and include profiling beds, ceiling-track hoists, spacious wet rooms, and mobility-friendly layouts.
We provide essential equipment to reduce travel stress: tilt-in-space and standard shower chairs, commodes, Rotundas, Sara Stedy transfer aids, manual wheelchairs, walkers, and over-bed tables amongst others.
We believe in more than just providing accommodation. We offer personalised guidance on accessible attractions, local dining, and experiences across Lymington, the New Forest, and the South Coast, tailored to your needs, and hopefully you will find this information on our web site.
Business to Business Connections
You can find us on LinkedIn - LinkedIn Our Bench or reach out directly to Helen - whom is keen to contact with other businesses and raise awareness one connection at a tme.
You are welcome to contact us with any questions.
If you have questions about facilities, accessibility options, or specific equipment, please get in touch. Everyone’s needs are different and we are happy to help.
Last updated: March 2026