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Our Bench Accessible Self Catering Holidays
Our Bench - New Forest Accessible Accommodation

Legal Duty of Care Overview

As a UK accommodation provider, oour legal duty of care includes ensuring our property is safe, our equipment is compliant, and our guests are not put at risk. This now also extends to safeguarding vulnerable adults and children when we become aware of potential harm.

1. Health & Safety at Work etc. Act 1974

We must take reasonable steps to prevent risks to health and safety for guests, we do a risk assessment everyweek, and repaird any potential hazards

2. Occupiers’ Liability Acts (1957 and 1984)

We’re responsible for ensuring your property is safe and free from foreseeable hazards. Guests should be able to move around safely, including inside, outside, and in communal or parking areas, and we aim to achieve this.

3. Fire Safety – Regulatory Reform (Fire Safety) Order 2005

We have carried out a fire risk assessment and implement precautions, we offer smoke alarms, extinguishers/fire blankets, emergency lighting and have clear instructions in the welcome guide.

4. Gas Safety (Installation and Use) Regulations 1998

Annual Gas Safety Certificates from a registered Gas Safe engineer is carried out every spring

5. Electrical Safety Standards (2020)

A qualified electrician has inspected our fixed electrical installations at least every 5 years.

6. LOLER CHECKS

All our personal lifting equipment - ie hoists are LOLER checked every 6 months by an independent company, and you are welcome to see evidence of this.

7. Legionella Control

We are responsible for controlling risks of Legionnaires’ disease through regular flushing, temperature checks, and cleaning and we are aware of how to do this,.

8. Equality Act 2010

We have made reasonable adjustments for disabled guests to avoid discriminatory practices, and continue to do so as our awareness increases.

9. Safeguarding – Care Act 2014 & Children Act 1989/2004

If we suspect a guest (adult or child) is at risk of abuse, neglect, or exploitation, we have a duty to raise a safeguarding concern with the appropriate authority, even if you are not a regulated care provider.

This includes:

  • Recognising signs of abuse or neglect
  • Documenting concerns factually
  • Reporting to the local authority’s Adult Safeguarding Team or Children’s Services
  • Contacting 101 or 999 in urgent or emergency cases

This duty is especially relevant as at times we host:

  • Adults with disabilities or cognitive impairments
  • Guests with carers
  • Families with children
  • Guests reliant on others for personal care

Even a single observation—such as a distressed guest, visible injuries, or evidence of poor care—can and will be reported.

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