Due to the unpresidented situation in the UK - we wanted to clarify our situation and explain how we are working. We are currently following Goverment Guidelines in the UK we are still open (these guidelines were last updated in May 2020, see screen shot below) - as long as our guests full into the criteria below. We receive information only by listening to the Government briefings and through following the guidelines they publish and therefore need to highlight that we are responding as quickly as we can to a changing situation and may be unable to answer all your questions.
We are hoping there will be an update and that we will be able to be fully open to everyone from July - as that is when the hospitality industry should open but we are awaiting more guidance. We will update this page with any details we recieve.
The current guidelines can be found here for our guests. https://www.gov.uk/coronavirus.
We encourage you to get in touch if you need to cancel your booking, by cancelling your booking - we will be unable to return your deposit, as we do have essential costs we have to cover (credit card fees, web site fees, standing charges for services etc) but we will be happy to offer you a discount off a future holiday once the situation has resolved.
We know just how important it is to have something to look forward too, but we do not know when the restrictions will be lifted. We are offering you two options at this stage:
If you have fully paid with us after March 23rd 2020 when the Goverment Guidelines for business were implemented then you have paid the balance at your own risk. We will ensure the cottage is ready for your arrival at any point during your booked period. We are assuming you are meeting the guidelines above and are within the cateogries that we are allowed to be open for. We will return any cleaning deposit after the booked period.
If you have fully paid before March 23rd 2020 - then please contact us as soon as possible. If there is more than 8 weeks till the start of your holiday then the opportunity at this stage is to:
If there is less than 8 weeks till your holiday starts we will assume that your stay is within the requirements specified by the Government.
We have booked through a 3rd party agent - we have to deal with that company direct and the terms they have set. At this stage we are struggling to get any clarification from some of these agents whom have placed their staff on leave. We are trying to communicate directly with them. Our terms are with them, and we assume they will be notifying us of their booking decisions.
Last Updated March 2020
You are able to book contact free through our website. We are currently are only taking direct bookings only - if you are a 3rd party agent please contact us vis email.
Please note our terms and conditions have been updated.
We have always offered a keylock entry - so it is essential now that you make sure you have your key code, we have added hand gel nearby ready for you to use. Please let us know when you have arrived, and we will still pop by and say hello - but we will be respecting social distancing - we will wear masks on request (for some we know this is a barrier to communication) and we will happily answer any questions about your stay.
During you stay if you show any sign of infection whilst staying with us, you must return home as soon as possible and notify us of the potential risk - as you could be putting other guests and ourselves at risk.
If any guidelines change during your stay, and we become aware of them, then we will be contacting you and may request you leave early depending on the information received. We appreciate your understanding and co-operation at this unprecedent time.
In all properties we have included extra soap and clearning supplies. There is a basic first aid kit.
If you are staying in Little Bench or Bench Cottage please be aware of social distancing when using your front door, the shared laundry area and garden. There are lots of reminders around the cottages and as you enter along with hand gel available for any visitors.
We ask now that you send us a text on departure - letting us know that you have vacated the property, we will ask that you turn the heating down, and open all the windows that are not visible from the road, then lock up as normal and leave your key in the key safe. This is to ensure the property is aired fully before the next set of guests, and to help reduce any risks to ourselves.
We ask that you wipe down all surfaces on departure to reduce the risks for ourselves, in addition to our standard terms where we have always requested you leave the cottage as you would like to find it.
If you become ill or anyone if your party does with suspected Covid-19 within 14 days of your departure, it is your duty of care to let us know, as soon as possible.
Guest's whom have stayed with us before will know that the cottages have always been cleaned ready for your arrival. We have always cleaned the cottages thoroughly, ready for the next guests arrival. This has always included comprehensively cleaning of kitchens and bathrooms, wiping all cupboards, vacuming and floor washing as well as cleaning and tidying any shared spaces. .We are waiting Government guideance on any specifics - but now more that ever it is helpful for us if we have your estimated arrival time - we state after 3pm, but if you are arriving later or delaying for a day, please let us know as we can ensure the property is aired for longer.
We have added extra cleaning equipment - we now have specialist a carpet cleaner and a steam cleaner - so that we can ensure that the soft furnishings can be cleaned too.
Due to the additional work - lawns may not be mowed and gardening maintained on changever days so we may be doing this during your stay, but we will be maintaining social distancing as we work.
The New Forest is following the same guidelines as the rest of the England - I will be continuely updating this section so please refresh it for the latest details.
During the current situation a number of new opportunities and visits have appeared online to enable you to enjoy the New Forest and your stay at Our Bench differently - most of these link to facebook pages, and the information is subject to change.
Last Updated: 27th May 2020
Tel: +44 77510 64167 Email: firstname.lastname@example.org
© www.ourbench.co.uk 2020 Photography © www.renoufdesign.co.uk